Spotlight customer reviews:
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Customer Rating:  
Summary: Right to the point
Comment: This book has a no nonsense approach to web usability. Krug puts into words what we take for granted when both using AND designing web pages.
Customer Rating:
Summary: Valuable even if you are not a web designer
Comment: This book are useful to anyone planning any sort of process which other people will use -- not just web pages.
I bought this book because I was working on a related problem for a consulting firm -- how to integrate research and documentation of said research. The insights from this book into how people use a computer-based system allowed me to identify what was wrong with all of the proposed solutions -- such as software designed to handle references, like EndNote. The proposed solutions were too complex, requiring too much new learning and too many steps.
In the end we saved thousands of dollars by developing a very simple set of rules for putting together an excel spreadsheet for gathering and sourcing qualitative information -- easy to open, easy to operate, everyone already knows how to use the software.
The book was most useful because I was able to wave it in the air and announce "people won't use that feature" as we discussed different options. It was an antidote to the common tendency to feel that our co-workers "aught" or "should" do their work in a particular fashion. E.g. "Since documentation is important, people should be willing to spend some time doing it."
Customer Rating:
Summary: Great Information, and Easy to Read
Comment: I thoroughly enjoyed this book, It's not one that I probably would have purchased on my own, but I had some expense account money to spend and it looked good. I gave it a shot, and now wish I'd ordered sooner. It's a great introduction to web usability, it's got lots of actionable information that will provide anyone working with the web some tips and help to steer things in the right direction.
I highly recommend it.
Customer Rating:
Summary: Great for Programmers with Little Web Usability Experience
Comment: I've been developing web pages for around 7 years. The only thing I can say is I can't believe I never researched usability until now. This book definitely opened my eyes to a whole new aspect of the world of web design.
If you are new to web usability, or if you're a "one stop shop" or a "one-man show", I highly recommend this book. If you're new to web development, I HIGHLY recommend this book - I wish I had learned about usability from day one!
If you're already familiar with web usability or work as part of a team, this book may not be as useful as some of the other books out there.
The only thing that kept this book from getting five stars is that the first 40 or so pages fell out of the binding (but stayed together, thankfully.. I was sort of able to glue them back in) within the first few days. I did leave the book open which placed stress on the spine, but still... I've never had that happen to me with any book before. Hopefully a future version will solve this little problem.
Customer Rating:
Summary: Short sweet and to the point.
Comment: I would recomend this book to anyone who wants to design websites. It is very important for usability. It was designed to be a quick read and is easy to understand. The title of the book even helps me when I'm designing because I think the user doesn't want to have to think about how to navagate through a website, they just want to do what they have to do and move on.
This book mostly focuses on e-commerce sites but it still has some good tips that may apply to any website.
This book doesn't teach you HTML or any programing it is strictly usability.
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