Spotlight customer reviews:
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Customer Rating: 
Summary: If you own a PC you can`t go wrong buying this book!
Comment: For people who love computing but don`t want to be bogged down with techno-crap, this book is for you. We all run into problems sooner or later and we waste a lot of time, energy, and money trying to fix them. This book will help you diagnose the problem, fix the problem( or find out how to get more info)and most importantly, how to keep your PC running at it`s best. I had the Blue screen of Death,( but not anymore)and I was on the verge of buying a new PC. Think what I saved. My PC has never worked better. Thanks Mark!
Customer Rating:
Summary: Most Helpful Book On Computers Ever
Comment: I'm 13 and own several books on computer issues, but none of them are as all inclusive as this one. This book covers networking, hardware, software, printers and internal issues, most of it from a troubleshooting piont of view. This book is VERY easy to understand and is perfect for people who need a book that covers everything
Customer Rating:
Summary: Best computer troubleshooting book
Comment: I have been involved with computers for more than 20 years, and this book is the best troubleshooting book that I have seen for computers. The information is very well organized and easy to use. There are many flow charts in the book to quickly resolve problems, and there is a very helpful table listing different problem symptoms and solutions. The book also has in-depth chapters on certain problems. It is a book that can easily be used for quick reference for a problem, or it can be studied in detail. Blank screens, software and hardware problems, faulty power supplies, and input/output devices are all discussed in the book. Solving just one problem would pay for the book, and you'll be glad you bought it after using it several times.
Customer Rating:
Summary: More helpful than any other source
Comment: I have spent hours on the phone with Dell, Microsoft, SBC, HP and countless other ISPs and manufacturers and have not been able to resolve issues or restore my system to usable status. This book tells you all that you need to know to put your system back in order, without transferring you around, routing your questions to India or blaming software or other system components for your problem. If you are tired of wasting your time using "tech support" this is the book you should have.
Customer Rating:
Summary: A great help
Comment: I had looked at this book for a long time, but delayed buying it. I finally bought it as a supplement to other, more technical books I have. It gives me the information I need without numbing my mind in geek-speak. During the first 24 hours after buying it, this book got me out of several difficult problems quickly and effortlessly. Surprisingly, it is not the diagnostic flow charts I have found most helpful, but the book's running text located by way of index entries has been the most helpful to me in solving the problems I had, one of which was the Blue Screen of Death related to the recognition of a hard drive on an OS installation.
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