Spotlight customer reviews:
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Customer Rating: 
Summary: Great Condensed Reference
Comment: This is a superb reference for many PC troubleshooting topics. I can't wait until the next Second Edition is published. It is one of the most used references I have in my technical troubleshooting library.
Customer Rating:
Summary: I am not a friend of the author, but I praise him!!
Comment: Mark Edward Soper, can you just kind of "pick up your shoe and I'll kiss the bottom?" I hold a BSEE, a MSEE and I am a Microsoft Certified Solution Developer (2002). I cannot praise this author enough for this work, I have utilized his complete information from BIOS to preparing/formatting hard drives to troubleshooting the PC and it's subsystems from Windows 9x to XP all the way from A to Z. I can't thank the author enough, I wrote to him personally and thanked him. Thanks again!!
Customer Rating:
Summary: Using a unique, medical dictionary approach
Comment: When your personal computer suffer from buggy Windows installations, has bad cable connections, is plagued with mismanaged system resources, viruses, and/or slow Internet connections, don't be quick to toss it out! With a little knowledgeable care, your dysfunctional computer could with the help of Mark Soper's PC Help Desk In A Book: The Do-it-Yourself Guide To PC Troubleshooting and Repair, become useful again. Using a unique, medical dictionary approach, PC Help Desk In A Book walks users through the symptoms to diagnose and treat the problem. End-users will be armed to perform cost-effective upgrades, repair fouled Windows installations, and squeeze out a little more performance from a slow Internet connection in lieu of purchasing a new computer. 576 pp., User Level Beginner-to-Intermediate
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